No automatic renewal
Monthly and annual access are paid once and do not renew automatically. We do not store your card for recurring charges. When access expires, you choose whether to purchase another term.
Before payment
You may leave or cancel the hosted Paysera payment page before approval. A cancelled or declined attempt does not activate access. A pending payment can be cancelled from your account while it remains unconfirmed.
Immediate digital supply
At checkout you expressly request activation immediately after confirmed payment. Where applicable law permits, starting digital access after that request may affect or end a statutory withdrawal right once performance begins. Mandatory consumer rights remain unaffected.
When to request a refund
- A duplicate or incorrect charge
- Paid access was not activated after Paysera confirmed payment
- A material technical defect prevents reasonable use and we cannot remedy it
- A refund or withdrawal right required by applicable law
How to request
Contact support@halalaudio.app with your account email, internal payment reference, payment date, amount and reason. Do not send card numbers or security codes. We may request reasonable information to verify the payment and account.
Processing
Approved refunds are performed through Paysera where possible and recorded in HalalAudio. Bank and card processing times are outside our control. Access associated with a fully refunded payment may be withdrawn, without affecting licenses validly granted before the refund unless fraud or abuse is involved.
Complaints
Please contact us first so we can investigate promptly. Nothing limits the right to contact your payment provider, consumer-protection authority or competent court. We aim to respond in writing without undue delay.
Have a question about this policy?
Tell us what you plan to create and we will point you to the relevant rule.
Contact HalalAudio